We process claims that Active Duty Service members, and DA and DoD civilians file against the U.S. Government.
Full Replacement Value (FRV) is an important benefit for military service members, DA and DoD civilian employees and families. To receive FRV coverage, a claimant must give the Transportation Service Provider (TSP) notice of loss and damage within 75 days of the delivery, and file a claim directly with the TSP within 9 months of the delivery.
To file a Notice of Loss/Damage and to file your claim, please log on to www.move.mil.
Please note, if you comply with the notice and filing deadlines you're entitled to FRV for missing or irreparably damaged items. If your goods are reparable, the carrier may elect to repair the item.
Loss or damage that you suffer incident to your service may be payable. To learn if you have a payable claim, call your claims office to discuss your particular circumstances.
Claims personnel can tell you if your claim is payable, and explain your filing requirements. All incident to service losses should be filed directly with your respective Military Services claims office.
Personnel Claims Act
Effective immediately, the Army will no longer pay claims for unusual occurrences under the Personnel Claims Act when the damage is caused by flood, hurricane, earthquake, or other acts of nature or weather phenomena. This policy change encourages individual responsibility for personal property. Soldiers should ensure they maintain private insurance against personal property losses caused by adverse weather and other hazards insurance normally covers.